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Customer Scheduler

Job Description

Job Title: Customer Scheduler (12-month secondment or FTC)

Reports to: Planning and Distribution Manager

Hours: 39 hours per week

Location: Berry M&H, London Road, Beccles, Suffolk, NR34 8TS

Job Purpose:

  • The role of the Customer Scheduler is to process customer generated schedules, forecasts and Purchase Orders into usable data to streamline order processing and capacity planning.


  • To process customer supplied data/orders onto order maintenance system.
  • Work with Production Planners to make best use of available capacity in order to meet customer requirements.
  • Provide prompt customer response on new or amended orders received.
  • To provide feedback in any areas of potential contention.
  • Monitoring outstanding order books and liaising with Production Planners, for a set allocation of customers to ensure orders are delivered on-time-in-full.
  • Providing customer with finished stock data, and managing overdue stocks as required.
  • Compiling ad hoc information relating to all areas of the business in terms of order patterns, forecasts and capacity.
  • The post holder may be required to perform duties other than those given in the job description. The particular duties and responsibilities attached to the post may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and would not themselves justify the re-evaluation of the post.

Person Specification

Essential qualifications, skills and knowledge:

Essential Selection Criteria Method of candidate assessment
At least 5 GCSE’s (or equivalent) grade C or above (must include Math’s and English). Application form
Excellent computer literacy skills in Word and Excel (including V lookup, macros, multiple and linked files). Application form/Interview
Proven data administration experience in a busy office environment. Application form/Interview
Excellent numeracy and analytical skills. Application form/Interview
Ability to interpret and present data. Application form/Interview
Capable of working under pressure, remaining calm and in control with the ability to prioritise in order to meet tight deadlines. Application form/Interview
Able to communicate effectively and in a professional manner, verbally and in writing, at all levels within the company, and with customers. Application form/Interview
The ability to build and maintain good relationships with schedule-based customers. Interview
Plans and organises own work, ensuring a high level of accuracy in all work undertaken. Interview
Has a logical and methodical approach to problem solving. Interview
Can work effectively with others to achieve required objectives. Interview
Is conscientious and thorough in all aspects of work responsibilities, maintaining a professional approach at all times. Interview
Able to respond positively to changing work demands. Interview

Desirable qualifications, skills and knowledge:

Selection Criteria Method of candidate assessment
CLAIT Plus, Advanced Excel qualification or IT qualification at level 3 or higher Application form
Competence of undertaking work activity planning Application form / Interview
Previous experience of providing telephone-based customer service Application form / Interview