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Scheduling Assistant Job Description

Job Description

Job Title: Scheduling Assistant (12-month secondment or FTC)

Reports to: Planning and Distribution Manager

Hours: 39 hours per week

Location: M&H Plastics, London Road, Beccles, Suffolk, NR34 8TS

Job Purpose:

The role of the Scheduling Assistant is to process customer generated schedules/forecasts into usable data to streamline order processing and capacity planning.


  • To work with and assist Customer Scheduler to process customer supplied data/orders onto order maintenance system.
  • Work with Production Planners to make best use of available capacity in order to meet customer requirements.
  • Provide prompt customer response on new or amended orders received.
  • To provide feedback in any areas of potential contention.
  • Providing customer with finished stock data, and managing overdue stocks as required.
  • Compiling ad hoc information relating to all areas of the business in terms of order patterns, forecasts and capacity.
  • To manage time in the most effective and constructive way possible.
  • Any other reasonable ad hoc task as requested by management.

Person Specification

Essential qualifications, skills and knowledge:

Essential Selection CriteriaMethod of candidate assessment
At least 5 GCSE’s (or equivalent) grade C or above (must include Math’s and English).Application form
Excellent computer literacy skills in Word and Excel (including V lookup, macros, multiple and linked files).Application form/Interview
Proven data administration experience in a busy office environment.Application form/Interview
Excellent numeracy and analytical skills.Application form/Interview
Ability to interpret and present data.Application form/Interview
Capable of working under pressure, remaining calm and in control with the ability to prioritise in order to meet tight deadlines.Application form/Interview
Able to communicate effectively and in a professional manner, verbally and in writing, at all levels within the company, and with customers.Application form/Interview
The ability to build and maintain good relationships with schedule-based customers.Interview
Plans and organises own work, ensuring a high level of accuracy in all work undertaken.Interview
Has a logical and methodical approach to problem solving.Interview
Is able to work effectively with others to achieve required objectives.Interview
Is conscientious and thorough in all aspects of work responsibilities, maintaining a professional approach at all times.Interview
Able to respond positively to changing work demands.Interview

Desirable qualifications, skills and knowledge:

Selection CriteriaMethod of candidate assessment
CLAIT Plus, Advanced Excel qualification or IT qualification at level 3 or higherApplication form
Competence of undertaking work activity planningApplication form / Interview
Previous experience of providing telephone-based customer serviceApplication form / Interview